On this week’s Sportego Fan Engagement Podcast we were delighted to be joined by Matt Lynch, the Executive Director of Venue Inc. His organisation works to engage front line staff at venues, empowering them to deliver in their role as Brand Ambassadors.
Possessing a wealth of experience in delivering exceptional customer service for some of the world’s premier venues, Matt has learnt that when an organisation looks after their staff, they will then look after the customers they interact with. In this podcast he explains how he goes about developing a culture of caring, connecting with staff and allowing them to grow into a role as opposed to just fulfil a function. It is a great listen, and we highly recommend that you give it 30 minutes of your time.
Matt will be a keynote speaker at our Conference in Dublin’s Aviva Stadium on the 28th. For more information on that, check out www.sportego.ie/fecdublin or follow us on twitter @WeAreSportego. We hope you enjoy the podcast and hope to see you next week at the Aviva.