Sportego are delighted to announce Venue Inc. as our official partner for the Fan Engagement Conference in Dublin’s Aviva Stadium on the 28th March. The mission of Venue Inc. is to build success, loyalty and brand value through great customer service, an ethos which matches perfectly with Sportego’s own philosophy, and that of FECD18 conference.
Venue Inc. consists of a team of seasoned customer service professionals with leadership experience with some of the biggest companies and venues in the United States and the United Kingdom, ranging from the iconic New York Yankees, Ritz Carlton Hotel Company, Wembley Stadium, Atlanta Braves, through to the equally legendary Walt Disney Company. The Venue Inc. Team has offices in London (UK), Atlanta (USA) and Hartford, Connecticut (USA).
Front line staff are the contact point between an organisation/venue and their customers or fans. Frequently in the UK, those roles are outsourced to third party organisations, meaning that what is also outsourced is the most important commodity any company possesses… the brand itself. With the help of Venue Inc., front line staff become engaged and identify with both the brand, and the customers they interact with.
Working alongside an organisation’s own operations team, Venue Inc. strive to deliver a sustainable customer focused environment, where staff feel that they have a purpose, and not just a function when representing an organisation’s brand. To learn more about Venue Inc., and how they can work with your organisation/venue, go to VenueInc.co.uk.
Venue Inc. Executive Director Matt Lynch:
“We are proud to be the official sponsor of this important gathering of leading fan experience professionals. We are excited to support Sportego in driving fan experience through this Fan Engagement Conference in Dublin on March 28th and we look forward to sharing some best practices with the attendees.”
Sportego CEO Trev Keane:
“This month’s Fan Engagement Conference promises to be a fantastic event, with terrific panels on all areas of sports business, such as OTT, GDPR, Social Media, Data Analytics, and especially Fan Engagement. Venue Inc. have done phenomenal work with some of the biggest venues & companies in the world, and we are honoured to have them as our FECD18 partner”
Matt will be speaking at this month’s conference. His topic, “Delivering Experience through Front Line Brand Ambassadors – A Case Study with examples from the NFL, Wembley Stadium, Atlanta Braves & Walt Disney Company” should be a real highlight of the day’s events. There are some tickets still available so go to Eventbrite, or alternatively go to our FECDublin page for more information.